My day job is Lead Helpdesk Engineer. I look after computers, networks, and security for businesses, charities, councils, and financial firms — and the long list of things that go wrong with them.
The same problems turn up in people's homes, and there is often nowhere good to take them. A national helpline treats you as a case number. A shop wants the machine left for a week. Neither has time to sit with you and explain what actually happened.
I studied Business Information Systems, then ran my own small business for a few years before moving into IT properly at thirty. I know what it is like to depend on a computer that will not cooperate, and how quickly that turns into a bad afternoon.
So Ouse Valley IT is the opposite of all that: unhurried, local, and happy to explain.
How I work
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Plain words
I will tell you what was wrong and what I did about it, without the jargon. If you want the fuller technical version I am happy to give it. Equally happy to leave it there if you are not fussed.
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Time to do it right
I am not clock-watching for the next job. If you think of another question while I am there, ask it — that is part of the visit, not an interruption to it.
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Straight about cost
I will tell you roughly what it is going to cost before I touch anything. And if a job genuinely is not worth doing, I will say so rather than charge you to find that out.
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Local and answerable
I live locally, so if something is not right after I have gone, you are not chasing a call centre. You are ringing the same person who did the work.
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I come to you
You will not be without your laptop for a week while it sits on a shelf in a shop. I come to your house and do the work while you are there.
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Patient, whoever you are
Does not matter if this is your first computer or your fiftieth, or whether you are confident with it or a bit wary. We go as slow or as quick as you need.
Happy to have a chat first?
Call or send a message. No charge for asking, and nothing booked until we have spoken.
Book a visit