My day job is Lead Helpdesk Engineer. I look after computers, networks and security for businesses, charities, councils and financial firms — and the long list of things that go wrong with them.
The same problems turn up in people's homes, and there is often nowhere good to take them. A national helpline treats you as a case number. A shop wants the machine left for a week. Neither has time to sit with you and explain what actually happened.
I studied Business Information Systems, then ran my own small business for a few years before moving into IT properly at thirty. I know what it is like to depend on a computer that will not cooperate, and how quickly that turns into a bad afternoon.
So Ouse Valley IT is the opposite of all that: unhurried, local, and happy to explain.
How I work
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Plain words
I say what is wrong and what I did, in normal English. Want more detail? Ask. Would rather not? That is fine too.
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Time to do it right
I am not watching the clock to the next job. A few extra questions while I am there are part of the visit.
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Straight about cost
You get a clear idea of the price before I start. If a job is not worth doing, I will say so.
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Local and answerable
I live in the valley. My name is on the work, and I would like you to call me the next time as well.
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Comfortable at home
DBS checked and insured, so having me in the house is one less thing to think about.
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Patient, whoever you are
First computer or fiftieth, confident or wary — the visit moves at your pace, not mine.
Happy to have a chat first?
Call or send a message. No charge for asking, and nothing booked until we have spoken.
Book a visit